Encounter with Dolphins

An interactive program with dolphins to children and families. Dolphin Encounter gives you the opportunity to interact personally with a dolphin during a experience relaxing, but memorable.

Experience

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What's included?

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During your visit, you'll enjoy an all-inclusive a delicious buffet of Mexican gastronomy and American, non-alcoholic beverages and alcohol-free bar

What is not included?

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Schedules

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*Daily

Local Time Cozumel.

Prices

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Precio por Adulto y niños $2000 PESOS MXN por persona.

Meeting point

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When you arrive at the ferry terminal to Cozumel from Playa del Carmen, exit, and walk towards the right side. At 50 meters you will see the statue of two eagles and a with a flagpole, there we will be waiting for them and make their check-in.

Details of the pick-up service:

To our customers who arrive by cruise ship from the terminals S. S. A and Puerta Maya, please take a taxi and go directly to the meeting point in the Center.

Cancellation policy

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To obtain a full refund, you must cancel at least 24 hours before the start of the experience.

1.-Bookings made through our website are subject to the terms and conditions set forth herein. If you made your booking through third-party platforms, such as TripAdvisor or Viator, could be applied to different conditions.

2.-When you book with us on line, it is necessary to pay the total amount of your reservation in advance using a debit or credit card. Please note that your card provider may apply a currency conversion charges, which we cannot control.

3.-Most of our bookings can be cancelled or changed without charge, provided that you notify us at least 24 hours in advance prior to departure. The most effective way of doing so is through the email confirmation of your booking. For special requests for reservations of private parties, it may be necessary to give more than 24 hours in advance, and you will be informed if this is the case.

4.-If you do not cancel your reservation within the stipulated time, we reserve the right to consider it as a no-show. In such a situation, we will be able to retain a portion or the whole of the amount paid.

5.-All of the above hours correspond to the local time zone of Cozumel, which may be different from the time zone of your cruise. We recommend that you check before booking, as we will not be liable for hours of output losses, which will be treated as not filed.

6.-Given that we offer outdoor services, our activities may be affected by the weather conditions. Sometimes, bad weather may require changes in our itinerary or cancellation of the trip with little notice. We understand that this can be frustrating. If you cancel your trip due to adverse weather conditions, we will offer you the option of reprogramarla or to refund the total amount paid through the payment method used (within the limits of our liability in these situations).

7.-Our tours are suitable for families and we ask that all participants treat our staff, boats, equipment and other passengers with respect at all times. If you are traveling with children, it is important to keep them supervised to ensure your safety and the safety of those around them. We will not tolerate behaviors are rude, aggressive or insecure, and we reserve the right to refuse service to those who do not comply with these standards, without the right to compensation.

*You will receive a confirmation at the time of booking.
*It is not recommended for travelers with back problems.
*Not recommended for travellers who are pregnant.
*Not suitable for people with heart problems or serious medical conditions.
*You can participate in the majority of travelers.
*All times shown are to the local time zone of Cozumel, which may differ from the time zone of your cruise.
*Not recommended for travelers with other respiratory or cardiovascular diseases.
*Not recommended for travelers with recent surgery.
*This experience requires good weather. If cancelled due to bad weather, you'll be offered a different date or a full refund.
*It is strictly prohibited the use of sunscreen. T-shirts with UV filter.
*We recommend that if you are children from 3 years to 7 years wear their mask snorkel.

If you arrive to Cozumel on a cruise, check your itinerary before booking to avoid inconvenience. The time zone in Cozumel is UTC/GMT-6 hours during the winter and UTC/GMT-5 hours during the summer.